Terms of Service

Last updated: October 16, 2026

Welcome to Papafeel Global. This website and online store are operated by PAPAFEEL COSMETICS LIMITED, a company registered in Hong Kong SAR, trading under the brand name Papafeel Global. Throughout these Terms of Service, “we”, “us” and “our” mean PAPAFEEL COSMETICS LIMITED. Shopify provides the e-commerce technology used to operate our store but is not the seller of products purchased here.

These Terms of Service (“Terms”), together with the policies linked on our website, govern your use of https://papa-feel.com and purchases from our store (the “Service”). Please read them carefully. By accessing or using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you disagree, please do not use the Service. Nothing in these Terms limits consumer rights that cannot lawfully be waived.

SECTION 1 - ACCESS AND ACCOUNT

You must be of legal age in your jurisdiction, or use the Service with the consent and supervision required by applicable law. You may need to provide an email address, billing details, payment details and delivery information. You agree that information you submit is accurate, current and complete, and that you are entitled to provide it. Keep your account credentials secure. You are responsible for activity under your account to the extent permitted by applicable law and must not transfer or sell your account.

SECTION 2 - OUR PRODUCTS

We aim to present products accurately. Colors and appearance may vary across screens and settings. Product information, descriptions and availability may be updated; products may be discontinued or quantities limited where lawful. Product characteristics and statutory guarantees remain subject to applicable consumer protection law. We do not promise that every product will meet every subjective expectation, but this does not affect your legal rights regarding products that are defective or not as described.

SECTION 3 - ORDERS

Submitting an order constitutes an offer to purchase from PAPAFEEL COSMETICS LIMITED. An order is accepted when we confirm its acceptance; payment authorization alone does not necessarily constitute acceptance. We may decline an order for a legitimate reason, such as unavailable stock, a suspected fraudulent transaction or a manifest pricing error, subject to applicable law. If an accepted payment relates to an order we cannot fulfill, we will provide the applicable refund. Please check your details before placing an order. Cancellation, return and exchange requests are handled under our Returns & Refunds Policy and mandatory consumer rights. Purchases are intended for personal or household use unless otherwise agreed.

SECTION 4 - PRICING AND BILLING

Prices and promotions may change before an order is placed. The price applicable to an accepted order is the amount shown at checkout and in the order confirmation, subject to correction procedures allowed by law. For orders in Mexico, applicable IVA and any other mandatory charges will be clearly disclosed in the product information or at checkout, as required by law. The total payable, including applicable taxes, discounts, shipping and other charges, is shown before you confirm payment. Any additional delivery or import charges, if applicable, will be disclosed as required by law. Promotional offers may have separate terms. You agree to provide accurate payment information and authorize charges for the total you approve at checkout. We may use independent payment providers to process payments securely.

SECTION 5 - SHIPPING AND DELIVERY

Orders for customers in Mexico are fulfilled through our local warehousing and logistics arrangements in Mexico. Processing times, destinations, delivery estimates, shipping costs and tracking details are described in our Shipping Policy. Delivery dates are estimates unless expressly guaranteed. If a delay or loss occurs, please contact us so we can investigate and provide the remedy required by our policy and applicable consumer law. Carrier involvement does not remove rights or obligations that cannot legally be excluded. The risk of loss or damage generally transfers upon actual delivery to the customer or an authorized recipient, subject to applicable law; handing an item to a carrier does not by itself constitute delivery to the customer. Ownership transfers in accordance with applicable law. Customers must provide a complete and accurate delivery address. We are not responsible for delivery failures, delays or reasonable additional shipping costs directly caused by an incorrect or incomplete address supplied by the customer, except where applicable law requires otherwise. We will make reasonable efforts to assist with address corrections before dispatch and with shipment investigations. This does not exclude liability for errors by us or our shipping partners or limit mandatory consumer rights.

SECTION 6 - INTELLECTUAL PROPERTY

The content of this website, including product descriptions, photographs, videos, graphics, logos and design, is owned by or licensed to PAPAFEEL COSMETICS LIMITED, its affiliates or relevant rights holders. PAPAFEEL and Papafeel Global are brand names used in connection with the store; no statement here transfers ownership of a trademark from its actual registered owner. You may use the website for lawful personal, noncommercial purposes. Reproduction, distribution, modification or commercial exploitation of protected content requires authorization unless permitted by law. Shopify trademarks belong to their respective owners, as do other third-party marks.

SECTION 7 - OPTIONAL TOOLS

We may make third-party tools available. These may be governed by the provider’s own terms and privacy notices. We do not control third-party services and cannot guarantee their availability. Your use is voluntary, subject to applicable law. New tools or features offered through our website may also be covered by these Terms.

SECTION 8 - THIRD-PARTY LINKS

Our website may link to independent websites and services. We do not control their content, security or policies. Please review the relevant third-party terms before using them. Nothing here excludes any responsibility we may have under applicable law for our own acts or representations.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

The store uses Shopify technology. The seller and contracting party for purchases made through https://papa-feel.com is PAPAFEEL COSMETICS LIMITED, not Shopify. Questions about products, orders, delivery, refunds and customer support should be directed to us. Shopify may separately provide technology and process personal information as described in our Privacy Policy and its applicable policies. Nothing in this section limits non-waivable rights or liabilities under applicable law.

SECTION 10 - PRIVACY POLICY

Our collection, use, disclosure and retention of personal information are described in our Privacy Policy. Shopify and other service providers may also process information as explained there. Please review the Privacy Policy for information about your rights and how to contact us about privacy matters.

SECTION 11 - FEEDBACK

If you submit reviews, suggestions, images or other feedback, you confirm that you have the rights necessary to submit them and that they do not infringe others’ rights or violate the law. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display and adapt that feedback to operate, improve and promote the Service, to the extent allowed by law. Please disclose any incentives received for reviews where required. We may remove unlawful or inappropriate feedback. You remain responsible for content you submit, subject to applicable law.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

We seek to keep descriptions, prices, promotions, shipping charges and availability accurate. If we identify an error, we may correct the information and contact affected customers about available options. Any order cancellation or price adjustment will comply with applicable consumer law, including refund obligations.

SECTION 13 - PROHIBITED USES

You may not use the Service unlawfully, infringe intellectual property or privacy rights, harass others, impersonate people or entities, submit misleading information, distribute malicious code, send spam, attempt fraud, collect other users’ personal data without authorization, or interfere with security or website operations. Automated access, scraping or agent activity must comply with applicable law and our published technical access rules. We may restrict or suspend access for violations where permitted by law.

SECTION 14 - AGENTS

An “Agent” is software that acts autonomously or semi-autonomously on a user’s behalf. Agents interacting with our Service must identify themselves truthfully, respect applicable access restrictions and not evade security controls or CAPTCHAs. Where technically applicable, an Agent should identify itself in HTTP requests using an appropriate user-agent identifier. We may limit or block automated access to protect the Service, subject to applicable law and user rights.

SECTION 15 - TERMINATION

We may suspend or terminate access where there is a material breach of these Terms or another legitimate reason permitted by law. Termination does not cancel valid outstanding payment, refund or consumer protection obligations. Provisions intended by their nature to survive termination, including intellectual property, lawful liability limitations and dispute-related provisions, will continue to apply.

SECTION 16 - DISCLAIMER OF WARRANTIES

General website information is provided for informational purposes. We seek to maintain a secure and functioning Service but cannot guarantee uninterrupted or error-free access. To the maximum extent permitted by law, implied warranties relating solely to website availability may be limited. Nothing in these Terms excludes mandatory product warranties, rights relating to defective or misdescribed goods, or other non-waivable consumer protections.

SECTION 17 - LIMITATION OF LIABILITY

To the extent permitted by applicable law, PAPAFEEL COSMETICS LIMITED and its service providers are not liable for indirect or consequential losses arising solely from website interruptions or matters outside their reasonable control. This provision does not exclude liability for fraud, willful misconduct, legally non-excludable injury, failure to deliver goods, statutory refunds, or any other liability that cannot be limited under applicable law. Shopify’s responsibility, if any, is governed by applicable law and its own role as a technology provider.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to compensate PAPAFEEL COSMETICS LIMITED for reasonable third-party losses arising directly from your unlawful use of the Service, infringement of another party’s rights or material breach of these Terms. This obligation does not apply to losses caused by our own negligence, wrongdoing or legal obligations, and does not limit your statutory consumer rights.

SECTION 19 - SEVERABILITY

If a provision is held invalid or unenforceable, the remaining provisions remain effective to the extent permitted by law. Any invalid provision will be applied only to the lawful extent possible.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

Our failure to enforce a provision immediately does not waive our right to enforce it later. These Terms and the policies expressly incorporated by reference constitute the agreement governing use of the Service, except where mandatory law or a separately agreed written arrangement applies. Any ambiguity will be interpreted according to applicable law.

SECTION 21 - ASSIGNMENT

You may not transfer contractual obligations without our consent where consent is legally required. We may transfer our rights or obligations as part of a lawful business reorganization or sale, provided this does not diminish non-waivable consumer rights and any required notice is given.

SECTION 22 - GOVERNING LAW

Subject to mandatory consumer protection and conflict-of-law rules, these Terms are governed by the laws of Hong Kong SAR. This choice of law does not deprive consumers in Mexico or elsewhere of protections that cannot be waived under the laws applicable to their purchases. Any dispute will be handled by a court or authority having jurisdiction under applicable law; nothing in these Terms requires a consumer to waive a mandatory local forum or remedy.

SECTION 23 - HEADINGS

Headings are included for convenience and do not alter the interpretation of these Terms.

SECTION 24 - CHANGES TO THE TERMS OF SERVICE

We may update these Terms to reflect changes in our business, legal requirements or the Service. We will publish the revised version and update the “Last updated” date. Where required by law, we will give additional notice. Changes will not retroactively remove rights attached to completed purchases. Continued use after the effective date may indicate acceptance where permitted by law.

SECTION 25 - CONTACT INFORMATION

For questions about these Terms, orders or our store, contact:

Legal company name: PAPAFEEL COSMETICS LIMITED

Brand/store name: Papafeel Global (PAPAFEEL)

Registered address: Room 22, 11/F, China United Plaza, 1008 Tai Nan West Street, Cheung Sha Wan, Kowloon, Hong Kong SAR

Email: papafeelmx@ywxk88.com

Website: https://papa-feel.com