Returns & Refunds Policy
Returns & Refunds Policy — Papafeel Global
Last updated: October 16, 2026
1. 30-Day Return Policy
We offer a 30-day voluntary return policy. You have 30 calendar days from the date you receive your order to request a return.
For voluntary returns of products that are not defective or incorrectly supplied, items must be unused, unopened, in their original packaging, and with any original tags or seals intact, where applicable. You must also provide a receipt or other proof of purchase.
These conditions do not limit your statutory rights concerning defective, damaged, incorrect, or misdescribed products.
2. How to Request a Return
To request a return, please contact:
Please provide your order number, the product you wish to return, and the reason for your request.
If your return is accepted, we will provide instructions and the applicable return shipping address.
Please contact us before sending any products back so that we can arrange the return correctly.
Returns sent without prior authorization may be delayed or require additional verification. However, this procedure does not restrict any mandatory consumer rights or remedies under applicable law.
3. Damaged, Defective, or Incorrect Products
Please inspect your order upon receipt.
If a product arrives damaged, is defective, does not match its description, or is different from the product ordered, please contact us as soon as reasonably possible at papafeelmx@ywxk88.com.
We may request your order number, photographs, or other reasonable information to investigate the issue.
Where required by applicable law, we will offer an appropriate remedy, which may include replacement, repair where appropriate, a refund, or another legally available solution.
Opening a product for reasonable inspection does not automatically eliminate your statutory rights.
For verified defective, damaged, or incorrectly supplied products, we will cover reasonable return shipping costs where required by applicable law.
4. Exceptions and Non-Returnable Items
For hygiene and safety reasons, certain personal care, skincare, and beauty products that have been opened or used may not qualify for voluntary returns based solely on a change of mind.
This restriction does not apply where mandatory consumer protection laws provide rights relating to defective, damaged, incorrect, or misdescribed products.
If you are unsure whether a product qualifies for a voluntary return, please contact us before returning it.
5. Exchanges
If you wish to exchange a product for a different item for personal preference reasons, please contact us to request a return.
Once the return has been approved, you may place a new order for the desired product.
For defective, damaged, or incorrectly supplied products, any applicable right to replacement or another remedy will be handled in accordance with consumer protection law and will not require you to make a new purchase.
6. Return Shipping Costs
For voluntary returns involving products that are not defective or incorrectly supplied, customers are generally responsible for return shipping costs, unless we agree otherwise or applicable law requires a different arrangement.
We will inform you of the return procedure and any applicable costs before you ship the product.
For verified defective, damaged, or incorrectly supplied products, return shipping costs will be handled according to applicable consumer protection law.
7. Refunds
Once we receive and inspect your returned product, where an inspection is reasonably necessary, we will notify you of the refund decision.
For approved refunds, we will initiate the refund to your original payment method within 10 business days, or sooner where required by applicable law.
Your bank or payment provider may require additional time to reflect the refund in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Nothing in this policy limits any refund amount, remedy, or timeframe that applicable consumer law requires.
8. Contact Information
Company Name: PAPAFEEL COSMETICS LIMITED
Brand Name: Papafeel Global (PAPAFEEL)
Company Address:
Room 22, 11/F, China United Plaza, 1008 Tai Nan West Street, Cheung Sha Wan, Kowloon, Hong Kong SAR
Customer Support Email: