Returns and refunds
| Return and Refund Policy 30-Day Return Policy We have a 30-day return policy. This means you have 30 days from the date you receive your order to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused, unopened, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase. To request a return, you can contact us at our email address: papafeelmx@ywxk88.com If your return request is accepted, we will send you instructions on how to return your package. Items sent back to us without first requesting a return will not be accepted. If you have any questions regarding a return, you can contact us at papafeelmx@ywxk88.com. Damaged items or order issues Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately so that we can evaluate the issue and provide a solution. Exceptions / Non-returnable items For health and hygiene reasons, certain personal care and beauty products that have been opened or used cannot be returned. If you have questions about whether a specific product is eligible for return, please contact us before returning it. Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item. Refunds Once we have received and inspected your return, we will notify you if the refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please keep in mind that it can take some time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at: papafeelmx@ywxk88.com |
