Shipping Policy
Shipping Policy — Papafeel Global
Overview
At Papafeel Global, we strive to process and ship your orders as quickly and securely as possible. This Shipping Policy explains our shipping coverage, order processing times, estimated delivery times, shipping costs, and procedures for handling delivery issues.
By placing an order through our online store (papa-feel.com), you agree to the terms of this Shipping Policy, subject to applicable consumer protection laws.
1. Order Processing
Orders are normally processed within 1 to 3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed starting on the next business day.
Once your order has been shipped, you will receive a confirmation email containing the available tracking information.
2. Shipping Area
We currently ship within Mexico.
Orders for customers in Mexico are prepared and shipped from our available inventory in Mexico.
Delivery availability may vary depending on the postal code and carrier coverage.
3. Estimated Delivery Times
Delivery times depend on the destination and the shipping carrier.
Major cities, including Mexico City, Guadalajara, and Monterrey:
Approximately 5 to 10 business days.
Other areas in Mexico:
Approximately 7 to 15 business days.
These delivery times are estimates and do not constitute a guarantee of delivery on a specific date.
During periods of high demand, special promotions, public holidays, adverse weather conditions, or circumstances beyond our reasonable control, delivery times may be extended.
Any delivery delays will be handled in accordance with applicable consumer protection laws.
4. Shipping Costs
Applicable shipping costs will be displayed before you complete your purchase.
Shipping costs may vary depending on the destination, products included in the order, and applicable promotions.
When free shipping promotions are available, the corresponding conditions will be displayed on our website, product pages, shopping cart, or during checkout.
You will be able to review the total cost of your order before making payment.
5. Taxes and Additional Charges
Applicable taxes will be calculated and displayed during checkout, where required.
The total amount payable will be clearly displayed before you confirm your order.
Orders are shipped from our available inventory in Mexico. Under our standard local fulfillment process, customers will not be required to pay additional international import duties upon delivery.
If you have any questions regarding taxes or charges associated with your order, please contact us at:
6. Order Tracking
Once your order has been shipped, you will receive an email containing the available tracking information.
You can use this information to check your shipment status through the carrier's tracking service.
If you have not received tracking information within 5 business days after payment confirmation, please contact us at:
7. Delivery Issues
Package Not Received
If the estimated delivery period has passed and you have not received your order, please contact us.
We will assist you in checking the shipment status with the carrier and investigating the delivery issue.
Any applicable resolution will be provided in accordance with the circumstances of the order and applicable consumer protection laws.
Damaged Package
If your package arrives visibly damaged, we recommend taking photographs of the package and affected products and contacting us within 3 days after delivery.
Our customer support team will review the case and advise you on the next steps.
This recommended reporting period does not limit any statutory consumer rights.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.
Please carefully review your shipping details, including the recipient's name, street address, building or apartment number, postal code, and contact information, before completing your purchase.
If you notice an error after placing your order, please contact us as soon as possible.
If the order has not yet been shipped, we will make reasonable efforts to update the shipping information.
Once the package has been shipped, address changes may not be possible.
Papafeel Global is not responsible for delivery failures, delays, or additional shipping costs directly caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
Where permitted by law, reasonable additional costs resulting from such errors, including redelivery or return shipping costs, may be charged to the customer after prior notification.
This provision does not exclude liability for errors caused by Papafeel Global or its shipping partners, nor does it limit any mandatory consumer protection rights.
8. Risk of Loss and Carrier Incidents
Transfer of Risk
The risk of loss or damage to the products generally transfers to the customer upon actual delivery to the customer or an authorized recipient, subject to applicable law.
Handing a package over to a shipping carrier does not, by itself, constitute delivery to the customer.
Lost Packages or Carrier Incidents
If an order is lost during transportation or experiences a delivery issue, our customer support team will cooperate with the shipping carrier to investigate the matter.
Where the order cannot be delivered due to circumstances not attributable to the customer, Papafeel Global will provide an appropriate resolution, including replacement or refund where required by applicable consumer protection laws.
Incorrect Address and Failed Delivery
If delivery fails directly because the customer provided an incorrect or incomplete shipping address, Papafeel Global will not be responsible for losses or additional costs attributable to that error, except as required by applicable law.
We will make reasonable efforts to assist with locating or recovering the shipment when possible.
Any additional shipping arrangements or charges will be communicated to the customer before proceeding.
Proof of Delivery
If a shipment is marked as delivered but the customer reports that it was not received, we may review the carrier's delivery confirmation, delivery address, and other relevant information before determining the appropriate resolution.
Nothing in this section limits the customer's rights under applicable consumer protection laws.
9. Contact Information
If you have any questions about our Shipping Policy or need assistance with your order, please contact us:
Company name: PAPAFEEL COSMETICS LIMITED
Brand name: Papafeel Global (PAPAFEEL)
Customer Support Email:
Company Address:
Room 22, 11/F, China United Plaza, 1008 Tai Nan West Street, Cheung Sha Wan, Kowloon, Hong Kong SAR