Shipping and Delivery
| # Shipping Policy — Papafeel Global --- ## Overview At Papafeel Global, we strive to process and ship your orders as quickly as possible. This Shipping Policy outlines how and when we ship your products, estimated delivery times, and associated costs. By making a purchase in our store (papa-feel.com), you agree to the terms of this Shipping Policy. --- ## 1. Order Processing - Orders are processed within **1 to 3 business days** after payment confirmation. - Orders placed on weekends or holidays will be processed on the next business day. - We will send you a confirmation email with the tracking number once your order has been shipped. --- ## 2. Shipping Zones We currently ship throughout **Mexico**. If we expand our shipping zones in the future, we will announce it on our website. --- ## 3. Estimated Delivery Times | Zone | Estimated Transit Time | |------|----------------------------| | Major cities (CDMX, Guadalajara, Monterrey) | 5 to 10 business days | | Rest of the country | 7 to 15 business days | > **Note:** These times are estimates and do not constitute a guarantee. Delays caused by the carrier, customs, or events beyond our control may affect delivery times. --- ## 4. Shipping Costs - Shipping costs are calculated automatically at checkout based on the package weight and destination. - Free shipping promotions, if any, will be indicated on the product page or in the cart. - Shipping costs do not include taxes, duties, or import charges. --- ## 5. Customs, Duties, and Taxes - Since we ship from abroad, your order may be subject to **duties, import taxes, or customs charges** upon entering Mexico. - These charges are the recipient's responsibility and are **not included** in the product price or shipping costs. - We recommend contacting the Mexican customs authority (SAT) for information on applicable charges. --- ## 6. Order Tracking Once your order is shipped, you will receive an email with a tracking number. You can use it to track your package on the carrier's website. If you do not receive the tracking email within 5 business days of your purchase, please contact us at **papafeelmx@ywxk88.com**. --- ## 7. Delivery Issues - **Package not received:** If the estimated delivery time has passed and you have not received your package, please contact us and we will help you locate it with the carrier. - **Damaged package:** If you receive a damaged package, take photos of the package and product condition, and contact us within **3 days** of receipt. - **Incorrect address:** You are responsible for providing a correct and complete shipping address. We are not responsible for packages delivered to incorrect addresses provided by the customer. --- ## 8. Transfer of Risk The risk of loss or damage to items is transferred to you once we deliver the package to the carrier. --- ## 9. Contact If you have any questions about our Shipping Policy, please contact us at: **Papafeel Global** papafeelmx@ywxk88.com Nam On West Street, No. 1008, 11th Floor, Room 15 Cheung Sha Wan, Kowloon Hong Kong Special Administrative Region |
